Frequently Asked Questions
Does the bag meet carry-on size requirements?
Yes, the UNUM is designed to fit within standard carry-on size limits for most airlines. Its compression system helps you stay within those limits—while still packing more than a traditional bag.
Will this help me avoid checked baggage fees?
In many cases, yes. By maximising your packing capacity within a carry-on size, the UNUM helps you avoid the need to check a bag—saving both time at the airport and unnecessary airline fees.
Do you need the Battery Pump for the vacuum seal to work?
No. The vacuum compartment features a one-way valve that allows air to be released, enabling effective manual compression. For a more efficient and effortless experience, we recommend using the pump to achieve optimal compression.
Whats your returns policy?
If your purchase doesn’t meet expectations, you may request a return within 30 days of receiving your item.
How long will shipping take?
We offer complimentary worldwide shipping on all orders.
Orders are dispatched from our warehouse within 3 business days. During peak periods, please allow up to 6 business days for processing.
Estimated delivery timeframe: 8–14 business days.
Please note, shipping times may vary due to customs or clearance delays beyond our control.
What is your refund policy?
To be eligible for a refund, items must be returned in their original condition—unused, with all tags attached, and in original packaging, along with proof of purchase.
Once your return has been received and approved, your refund will be processed to the original payment method within 10 business days.
What are the airline policies regarding the USB port and battery pump?
The included battery pump is rated at 700mAh and falls within standard airline carry-on battery limits (typically up to 100Wh).
The USB charging port does not contain an internal power source and requires the use of an external power bank. Any power bank used must comply with airline regulations and remain removable.
In accordance with airline safety requirements, power banks must be carried in the cabin and are not permitted in checked baggage or overhead storage.